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Lowry Membership 101
A garage door is essentially a large moving wall. Like any other mechanical moving device, the garage door needs regular maintenance to maintain maximum performance. Garage door problems usually start out small and if they go unnoticed can eventually lead to the door binding, damaged panels, throwing the door off track, or even having the door completely falling out of the track.
Lowry Doors offers maintenance contracts for those who would like the convenience of having Lowry’s take the initiative of reminders for scheduling, as well as discounted and low-cost services, as well as more thorough upkeep.
Residential Memberships
Benefits of Membership
- Priority Customer
- Annual hassle-free Preventative Maintenance
- Unlimited Service Calls
- Discounts on Parts and Replacement Equipment
- Discounts or free Emergency Service Calls
- Extended Equipment Life
- Improved Home Safety
- Service You Can Trust
- Priority Customer
- Annual hassle-free Preventative Maintenance
- Unlimited Service Calls
- Discounts on Parts and Replacement Equipment
- Discounts on labor for door and operator upgrades.
- Extended Equipment Life
- Improved Home Safety
- Service You Can Trust
How does membership work?
- Cost is based on the level of membership.
- At the year anniversary of purchasing the membership, if we have not been out in the previous year, we will call them to set up a Preventative Maintenance Call.
- This helps customers solve problems before they become expensive repairs and helps them maintain the maximum life and quality of the door.
- Memberships auto-renew every year on the 25th of the month that the membership expires.
- To cancel a membership the member must contact Lowry Doors.
- Parts used to repair will be charged at the time of service.
- Members have the option to offer any form of payment after the service call. If not, parts will be charged to the credit card on file.
- Members get waitlist priority.
What is included in the Annual Preventive Maintenance Appointment?
- A fourteen (14) point maintenance and safety inspection is performed on every garage door in your home.
- A twelve (12) point maintenance and safety inspection is performed on each garage door opener system.
- Door service includes tightening or replacing defective bolts and nuts, maintenance lubrication of rollers, pulleys, and cables, and adjustments of springs.
- Opener service includes adjustment of electric door openers, tightening of chain, setting limit switches, and lubrication of the whole drive mechanism.
- A detailed inspection checklist is completed, noting any safety issues or needed repairs
Silver Membership | Gold Membership | Diamond Membership | |
# of Residential Doors/Openers | Up to 4 | Up to 4 | Up to 4 |
Parts and Accessories Discount | – | 15% | 20% |
Operator Discount | – | 5% | 10% |
New Door Discount | – | – | 5% |
Emergency Service | Not included | 1 free per year | 2 free per year |
Preventative Maintenance | 1 per year | 1 per year | 1 per year |
Service Calls During Business Hours | 25% Off | 1 call per year plus 50% Off any additional calls. | Unlimited |
What is included in the Annual Preventive Maintenance Appointment?
- A fourteen (14) point maintenance and safety inspection is performed on every garage door in your home.
- A twelve (12) point maintenance and safety inspection is performed on each garage door opener system.
- Door service includes tightening or replacing defective bolts and nuts, maintenance lubrication of rollers, pulleys, and cables, adjustments of springs.
- Opener service includes adjustment of electric door openers, tightening of chain, setting limit switches, and lubrication of the whole drive mechanism.
- Keypad and transmitter batteries are checked and replaced for FREE (up to 2 batteries) if needed.
- A detailed inspection checklist is completed, noting any safety issues or needed repairs in writing.
- The checklist is reviewed with the homeowner and a copy is supplied with a service call receipt.
- Any necessary repair and/or replacement options are discussed with the homeowner before the service technician’s departure.
How does a membership work?
- Cost is based on the county and the level of membership.
- A minimum of one service visit per year is included – at the year anniversary of purchasing their contract if we have not been out in the previous year, we will call them to set up a General service.
- This helps customers solve problems before they become expensive repairs. and help them maintain the maximum life and quality for the door.
- Parts used to repair will be charged at the time of service.
- All maintenance labor costs incurred during the agreement period are included
- Limited to normal wear and tear. Abuse, Damage, or Acts of God are not included.
- Any upgrade or emergency labor is offered at a discounted rate. Discount varies by plan.
Basic | Deluxe | Premium | |
# of Residential Doors/Openers | Up to 2 | Up to 4 | Up to 7 |
Service for Metal Doors | Yes | Yes | Yes |
Service for Wood Doors | No | No | Yes |
Door Age | Up to 30 yrs old | Up to 50 yrs old | No restrictions |
Parts and Accessories Discount | 5% | 10% | 10% |
Operator Discount | – | 5% | 10% |
Door Discount | – | – | 10% |
Door Upgrade Labor Discount | – | 25% | 50% |
Emergency Fee Discount | – | – | 25% |
Services Per Year | 1 | 1 | 2 |
| Utah County | Salt Lake County | Wasatch County | Summit County | |
| Silver | $110/year | $130/year | $130/year | $150/year |
| Gold | $185/year | $205/year | $205/year | $225/year |
| Diamond | $260/year | $280/year | $280/year | $3000/year |
Commercial Memberships
A broken door can bring your business to a halt. Commercial memberships are customized to fit your company’s specific needs. Preventive Maintenance calls can be scheduled quarterly, bi-annually, or annually. Commercial Members enjoy priority status and discounts on parts and upgrades. Please contact us to get a bid or set up a Commercial Membership.
Property Managers
We have been working with property managers for decades. Setting up a Property Manager with Lowry Doors, is getting a partner you can trust. Annual service on garage doors and operators help to prevent expensive repairs down the road.
Lowry Door Warranties
New Door Install Warranty
Labor and Parts Covered 1 year from install
What is Covered
For installation of a new garage door, this warranty covers defects in workmanship, for labor furnished by Lowry Overhead Doors as a part of installing the new garage door for one (1) year from the date of installation.
The
garage door manufacturer provides its own separate warranty to you for the door
and its parts. This warranty does NOT cover the door or its parts. For
door purchased through Lowry Doors warranty material will be responsible for
ordering the warranty material.
Lowry
Overhead Doors will correct any defective workmanship and, if a part is covered
by the manufacturer’s warranty, he will repair or replace that defective part,
at no charge for labor for up to one (1) year from the date of installation.
What Is Not Covered
- This warranty does not cover any materials or workmanship provided by anyone other than the Lowry Overhead Doors.
- This warranty does not cover consequential or incidental damages, such as damage or injury to a person or property because the garage door did not operate properly.
- This warranty does not cover problems caused by abuse, misuse, civil disturbance or Acts of God.
- This warranty does not cover the cost of an emergency call.
How to Get Warranty Service
If you have a problem, please contact us so that we can get you on the repair schedule with
the technician who did the repair or installation work for you.
After One Year from Install Date:
Based on the brand and model of the door purchased parts of the door may be covered by the manufacture for more than a year. Past one year there will be a service charge for labor however, Lowry Doors will coordinate and order all warranty parts for doors purchased through Lowry Doors.
New Opener Install Warranty
Labor and Parts Covered 1 year from install
What is Covered
For installation of a new garage door opener, this warranty covers defects in workmanship, for labor furnished by Lowry Overhead Doors as a part of installing the new garage door opener for one (1) year from the date of installation.
The manufacturer
provides its own separate warranty to you for the opener and its parts. This warranty does NOT cover the opener or its parts. For information on
your opener warranty please refer the owner’s manual. For openers purchased through Lowry Doors, Lowry Doors will be responsible for ordering the warranty material during the first year.
Lowry Doors will correct any defective workmanship and, if a part is covered by the manufacturer’s warranty, he will repair or replace that defective part, at no charge for labor for up to one (1) year from the date of installation.
What Is Not Covered
This warranty does not cover any materials or workmanship provided by anyone other than the Lowry Overhead Doors.
This warranty does not cover consequential or incidental damages, such as damage or injury to a person or property because a the garage door did not operate properly.
This warranty does not cover problems caused by abuse, misuse, civil disturbance or Acts of God.
This warranty does not cover the cost of an emergency call.
How to Get Service
If you have a problem, please contact us so that we can get you on the repair schedule with the technician who did the repair or installation work for you.
After the One Year from Date of Install:
Based on the brand and model of the opener purchased parts may be covered by the manufacture for more than a year. Past one year there will be a service charge for labor. Homeowners must order most warranty parts after one year, please contact Lowry Doors so that we can assist you with the process.
Residential and Commercial Service
Labor and Parts Covered 3 months from Service date
What is Covered
Residential and Commercial labor is warrantied for 3 months from the service date. This warranty does not cover consequential or incidental damages, such as damage or injury to a person or property because a garage door did not operate properly.
What is not Covered
- This warranty does not cover any materials or workmanship provided by anyone other than the Lowry Overhead Doors.
- This warranty does not cover problems caused by abuse, misuse, civil disturbance, or Acts of God.
- This warranty does not cover the cost of an emergency call.
- If the original service call was not for a broken spring, and your spring breaks this is NOT covered by warranty.
How to Get Service
If you have a problem, please contact us so that we can get you on the repair schedule with the technician who did the repair or installation work for you.
Specials
Clearance doors are in stock. Some are doors that customers canceled, others are temporary doors that were installed for a few weeks. Doors are sold as is and on a first come serve basis.