Garage Door Resources
Lowry Membership 101
A garage door is essentially a large moving wall. Like any other mechanical moving device, the garage door needs regular maintenance to maintain maximum performance. Garage door problems usually start out small and if they go unnoticed can eventually lead to the door binding, damaged panels, throwing the door off track, or even having the door completely falling out of the track.
Lowry Doors offers memberships and maintenance contracts for Residential, Commercial and Property Managers who would like the convenience of having Lowry’s take the initiative of reminders for scheduling, as well as discounted and low-cost services, as well as more thorough upkeep.
Residential Memberships
Benefits
- Priority Customer
- Annual hassle-free Preventative Maintenance
- Unlimited Service Calls
- Discounts on Parts and Replacement Equipment
- Discounts on labor for door and operator upgrades.
- Extended Equipment Life
- Improved Home Safety
- Service You Can Trust
How does membership work?
- Cost depends on the level of membership.
- On the one-year anniversary of purchasing the membership, if we haven’t serviced your home in the past year, we’ll reach out to schedule a Preventative Maintenance Call.
- This proactive visit helps you avoid expensive repairs and extend the life and quality of your garage door.
- Memberships automatically renew every year on the 25th of the expiration month.
- To cancel a membership, members must contact Lowry Doors directly.
- We charge for parts used during repairs at the time of service.
- Members may choose any payment method after the service call. If no payment is provided, we’ll bill the credit card on file.
- Members receive waitlist priority.
- To make things even easier, we’ll send service reminders when it’s time to schedule.
What is included in the Annual Preventive Maintenance Appointment?
- Our technicians perform a fourteen (14) point maintenance and safety inspection on every garage door in your home.
- We also complete a twelve (12) point inspection on each garage door opener system.
- During the door service, we tighten or replace defective bolts and nuts, lubricate rollers, pulleys, and cables, and adjust springs as needed.
- The opener service includes adjusting the electric opener, tightening the chain, setting limit switches, and lubricating the full drive mechanism.
- After the inspection, we complete a detailed checklist that outlines any safety concerns or needed repairs.
- We review the checklist with the homeowner and provide a copy along with the service call receipt.
- Before leaving, our technician discusses any recommended repairs or replacement options with the homeowner.
Silver Membership | Gold Membership | Diamond Membership | |
# of Residential Doors/Openers | Up to 4 | Up to 4 | Up to 4 |
Parts and Accessories Discount | – | 15% | 20% |
Operator Discount | – | 5% | 10% |
New Door Discount | – | – | 5% |
Emergency Service | Not included | 1 free per year | 2 free per year |
Preventative Maintenance | 1 per year | 1 per year | 1 per year |
Service Calls During Business Hours | 25% Off | 1 call per year plus 50% Off any additional calls. | Unlimited |
| Utah County | Salt Lake County | Wasatch County | Summit County | |
| Silver | $160/year $16/month | $180/year $21/month | $180/year $21/month | $200/year $22/month |
| Gold | $235/year $29/month | $255/year $31/month | $255/year $31/month | $275/year $34/month |
| Diamond | $310/year $37/month | $330/year $38/month | $330/year $38/month | $350/year $39/month |
Commercial Memberships
A broken door can bring your business to a halt. Commercial memberships are customized to fit your company’s specific needs. Because a broken door can disrupt your business, fast repairs are essential. Preventive Maintenance calls can be scheduled quarterly, bi-annually, or annually. Commercial Members enjoy priority status and discounts on parts and upgrades. Please contact us to get a bid or set up a Commercial Membership.
Property Managers
We have been working with property managers for decades. Setting up a Property Manager with Lowry Doors, is getting a partner you can trust. Annual service on garage doors and operators help to prevent expensive repairs down the road. Furthermore, property managers receive annual reports for peace of mind.
Lowry Door Warranties
New Door Install Warranty
Labor and Parts Covered 1 year from install
What is Covered
For installation of a new garage door, this warranty covers defects in workmanship, for labor furnished by Lowry Overhead Doors as a part of installing the new garage door for one (1) year from the date of installation.
The garage door manufacturer provides its own separate warranty to you for the door and its parts. This warranty does NOT cover the door or its parts. For door purchased through Lowry Doors warranty material will be responsible for ordering the warranty material.
Lowry Overhead Doors will correct any defective workmanship and, if a part is covered by the manufacturer’s warranty, he will repair or replace that defective part, at no charge for labor for up to one (1) year from the date of installation.
What Is Not Covered
- Any materials or workmanship provided by anyone other than the Lowry Overhead Doors.
- Consequential or incidental damages, such as damage or injury to a person or property because the garage door did not operate properly.
- Problems caused by abuse, misuse, civil disturbance or Acts of God.
- The cost of an emergency call.
How to Get Warranty Service
If you have a problem, please contact us so that we can get you on the repair schedule with the technician who did the repair or installation work for you.
After One Year from Install Date:
Based on the brand and model of the door purchased parts of the door may be covered by the manufacture for more than a year. Past one year there will be a service charge for labor however, Lowry Doors will coordinate and order all warranty parts for doors purchased through Lowry Doors.
New Opener Install Warranty
Labor and Parts Covered 1 year from install
What is Covered
For installation of a new garage door opener, this warranty covers defects in workmanship, for labor furnished by Lowry Overhead Doors as a part of installing the new garage door opener for one (1) year from the date of installation.
The manufacturer provides its own separate warranty to you for the opener and its parts. This warranty does NOT cover the opener or its parts. For information on your opener warranty please refer the owner’s manual. For openers purchased through Lowry Doors, Lowry Doors will be responsible for ordering the warranty material during the first year.
Lowry Doors will correct any defective workmanship and, if a part is covered by the manufacturer’s warranty, he will repair or replace that defective part, at no charge for labor for up to one (1) year from the date of installation.
What Is Not Covered
- Any materials or workmanship provided by anyone other than the Lowry Overhead Doors.
- Consequential or incidental damages, such as damage or injury to a person or property because a the garage door did not operate properly.
- Problems caused by abuse, misuse, civil disturbance or Acts of God.
- The cost of an emergency call.
How to Get Service
If you have a problem, please contact us so that we can get you on the repair schedule with the technician who did the repair or installation work for you.
After One Year from Install Date:
Based on the brand and model of the opener purchased parts may be covered by the manufacture for more than a year. Past one year there will be a service charge for labor. Homeowners must order most warranty parts after one year, please contact Lowry Doors so that we can assist you with the process.
Residential and Commercial Service
Labor and Parts Covered 3 months from Service date
What is Covered
Residential and Commercial labor is warrantied for 3 months from the service date. This warranty does not cover consequential or incidental damages, such as damage or injury to a person or property because a garage door did not operate properly.
What is not Covered
- Any materials or workmanship provided by anyone other than the Lowry Overhead Doors.
- Problems caused by abuse, misuse, civil disturbance, or Acts of God.
- The cost of an emergency call.
- If the original service call was not for a broken spring, and your spring breaks this is NOT covered by warranty.
How to Get Service
If you have a problem, please contact us so that we can get you on the repair schedule with the technician who did the repair or installation work for you.
Specials
Clearance doors are in stock. Some are doors that customers canceled, others are temporary doors that were installed for a few weeks. Doors are sold as is and on a first come serve basis.